Privacy Policy
Last updated: November 22, 2025
Fixtura is committed to protecting the privacy of clubs, associations, administrators, and representatives who use our service. This Privacy Policy explains how we collect, store, use, and protect information when you access the Fixtura platform or receive Fixtura-generated content.
By using Fixtura, you agree to the practices described in this policy.
1. Who We Are
Fixtura ("we", "us", "our") provides automated digital content services for sporting clubs and associations.
We operate from Sydney, NSW, Australia and provide services to customers in Australia, New Zealand, and other regions.
2. Information We Collect
Fixtura may collect the following types of information:
2.1 Account and Contact Information
- name
- email address
- organisation or club details
- role or representation
2.2 Uploaded Branding Assets
Users may upload:
- club logos
- sponsor artwork
- branding elements
- background images
2.3 Competition and Performance Data
With user permission, Fixtura may access data from:
- PlayHQ
- league feeds
- publicly available results
- AI-assisted aggregation tools
This data may include:
- fixtures
- ladders
- match results
- player names and statistics
- team lists
2.4 Platform Usage Information
We may collect:
- activity logs
- feature usage
- rendering events
- access timestamps
- device/browser metadata
2.5 Communication Records
Including:
- support requests
- onboarding correspondence
- renewal messages
- customer enquiries
Fixtura does not collect payment card details directly.
Where payments occur, they are processed by secure third-party payment providers.
3. How We Use Information
Fixtura uses collected information to:
- deliver automated content services
- personalise assets with branding
- provide support and onboarding assistance
- improve system experience and performance
- notify users of service changes or updates
- communicate regarding account activity
- ensure secure access to the platform
We may also use aggregated and anonymised data for internal reporting and product development.
4. Legal Basis for Processing
Fixtura processes data on the basis of:
- user consent (e.g., PlayHQ access approval)
- service delivery requirements
- legitimate business interest
- compliance with Australian law
5. Sharing and Disclosure
Fixtura does not sell, rent, or trade personal information.
Information may be shared only with:
- service providers required for Fixtura to function
- infrastructure and hosting partners
- analytics platforms
- email and communication services
- legal or regulatory bodies when required
These parties are required to protect data in line with privacy standards.
6. Storage and Security
We take reasonable steps to protect information from:
- loss
- misuse
- unauthorised access
- modification
- disclosure
Security measures may include:
- encrypted storage
- access controls
- secure hosting environments
- audit logging
7. Data Retention
Fixtura retains information only as long as necessary for:
- service delivery
- legal obligations
- operational requirements
Users may request deletion of:
- uploaded assets
- account information
- identifiable data
Some anonymised records may remain for system integrity.
8. International Access
Because Fixtura serves users in Australia and New Zealand, data may be stored or processed in multiple regions.
We take steps to ensure data remains protected regardless of location.
9. Cookies and Tracking
Fixtura may use cookies and similar technologies for:
- login persistence
- user experience improvements
- analytics and performance insights
Users may control cookie settings through their browser.
A standalone cookies notice may be provided.
10. User Rights
Users may request:
- access to personal information
- correction of inaccurate information
- deletion of stored information
- withdrawal of PlayHQ access permissions
- communication preferences
Requests can be made at:
📧 admin@fixtura.com.au
11. Children and Age Requirements
Fixtura is intended for users 18 years and older acting on behalf of a club, association, or organisation.
We do not knowingly collect data directly from minors.
12. Links to External Services
Fixtura may link to external websites or services.
We are not responsible for the privacy practices of third-party platforms.
13. Changes to This Policy
Fixtura may update this Privacy Policy periodically.
Continued use of the platform constitutes acceptance of the updated version.
14. Contact Us
If you have questions about this policy or how your data is handled, please contact:
📧 admin@fixtura.com.au
We are committed to resolving enquiries respectfully, transparently, and in good faith.